This site (“this Site”) is operated by Pulaoo. Please read these terms & conditions carefully before using this Website and the services offered by Pulaoo its affiliated companies or the third-party operators through this Site. When you access our site or other services, you are automatically complied with our terms and conditions.
This terms & conditions will comply with any person who access the site, registered user of the site and users who has interest on purchasing our products and services.
If you use any of our other services, then your usage is based on the submission to and acceptance of the terms and conditions related to such services.
We are constantly updating and improving the Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviors and the way people use the Internet and our Service.
We may revise the Terms but the most current version will always be at this link. We will contact you directly and automatically to brief you about significant changes to any of the documents referred to in these Terms of Service. We will update you via your personal contact details (E-mail, Phone Number). Older versions of the Terms of Service will no longer apply to our agreements and will be completely replaced by the current version.
Pulaoo offers an online platform through the Web and Mobile Apps where you can search various types of Destinations (Within Indonesia), Transport, Excursion tours, Roundtrips and Hotels. You will be able to book all of the facilities by placing an order through the App or website (Coming soon). We will send a confirmation of your booking via email. For the reasons set out below we reserve the right to refuse the booking.
If you have special requests regarding your travel plans at Pulaoo, you must write it down on the website and mobile application special request box when making a reservation. We will fulfill requests that we consider reasonable to relevant service providers. However, we cannot guarantee that the service provider or third party operators will be able fulfill the requests, because some special guest inquiries might not match with the service scope and service facilities given by the third party operators itself. Pulaoo is not responsible for the failure to fulfill this special request / Inquiries, and cancellations caused by not meeting these special requests are not permitted. Pulaoo does not accept conditioned booking requests or depends on fulfilling special requests. We will consider each order as an “ordinary” booking.
We are committed to all users that the travel experiences we offer will be a memorable one. We fully 100% guarantee that what we offer and advertise to you will be a reality. We would like create “wow” factor by providing the best customer experience supported by the warmth and hospitable service standards of Pulaoo. However, if there is any product or services which might not meet the users expectations will be thoroughly investigated to find any form supporting reason which resulted on the dissatisfaction users. If the issue was stated based on any informational facts that are liable and accurate,users have the right to claim for refund. This is our way to compensate any dissatisfactory users and to ratify our commitment to fulfill, enhance and ensure great customer experience
We will charge 100% of any activities to the User upon booking. The total amount of purchase will be displayed upon check – out in local currency by IDR at the conversion rate applicable on the date of your booking.
Methods of payment:
No additional service fee will be charged during payment purchase process.
Pulaoo affiliates itself with third party service operators or (“Third Party Websites”) that are not owned or controlled by Pulaoo, or the Services may be accessible by logging in through a Third Party Website. Links to Third Party Websites do not constitute an endorsement or recommendation by Pulaoo of such Third Party Websites or the information, products, advertising or other materials available on those Third Party Websites.
Pulaoo has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party operators.
Pulaoo shall not be responsible for any loss or damage of any kind suffered as a result of any such contract. If there is a disagreement on this forum between members or between users and any third party, you understand and agree that Pulaoo is not obligated to participate. In the case of a dispute with one or more other consumers or third parties, you hereby assign to Pulaoo, its holding companies, shareholders, owners, administrators, staff, agents and heirs the protection of lawsuits, claims and damages (actual and consequential) of any kind or existence, whether identified or unknown, suspicious or mistaken, reported or concealed, arising out of or in any manner related to such disputes.